Order Confirmation

• All orders placed through our Official Website will receive an order confirmation and a shipment notification email.
• Please note that orders made on third-party marketplaces (e.g., Amazon) are not eligible for these notifications and are subject to the respective marketplace’s policies.
• The Order Confirmation email will be sent to you immediately after your order has been successfully placed. This email will include the estimated shipping date for your reference.

Once your order is shipped:

• Shipment Notifications: A Shipment Confirmation email will be sent to you within the estimated shipping timeframe. This email will include the tracking number(s) associated with your order.

If your order exceeds the estimated shipping date and you have not received your shipment confirmation or tracking details, please do not hesitate to contact our Customer Support team via live chat on our official website, or by emailing us at official@musso.co for prompt assistance.

Shipping service

We use third-party shipping partners, such as FedEx, to deliver our products to you. We are continually diversifying our shipping methods to provide faster and more efficient delivery options. Currently, free shipping is only available for customers within the contiguous U.S.

Keep in mind:

• Free shipping is available for all eligible products purchased directly on our website. Please note that availability and terms may vary depending on the delivery region.
• For precise shipping details, you can refer to your order confirmation email if you have already placed your order, or review the information provided on the checkout page after entering your delivery address during the ordering process.
• Please be aware that we offer group shipping service but no other expedited shipping options.
• For bulk orders (more than 5 desks/chairs), we will use LTL (Less-than-Truckload) Freight Shipping, which is a method where your order shares space in a truck with shipments from others.

Shipping time frame

Region: United States
Delivery Service: FedEx

Estimated Shipping Time Frame:

• All non-pre-order items will be shipped within 1-2 business days.
• Orders are fulfilled from two strategically located warehouses across the East, West, of the United States, ensuring the closest warehouse ships your order for faster delivery.
• Please note that each item in one order may have different estimated shipping dates due to different stock availability.
• The shipping time frame varies depending on your location:
  • The United States - The 48 contiguous states: 2 to 5 business days after the item’s estimated shipping date.

Important Notes:

1. Pre-Order Items:

• For pre-order items, the estimated shipping time frame will be clearly displayed on the product page once you select the item variants.
• By default, if your order includes both in-stock and pre-order items, we will ship the in-stock item(s) first to ensure you receive them without delay. The pre-order item(s) will be shipped separately once they become available.

        2. Delivery Delays:

• Please note that delivery times may be extended during peak periods or due to unforeseen circumstances.

Shipping Exception

Certain regions fall outside our standard shipping coverage due to logistical limitations. These include Hawaii, Alaska, Puerto Rico, and Armed Forces (APO/FPO/DPO) addresses.

PO Box Deliveries

We do not support delivery services to P.O. Box addresses, as our shipping carriers are unable to process such deliveries. We recommend providing a physical address to ensure smooth and timely delivery of your order.

Use of External Freight Forwarders

If you’re located in an area outside our standard shipping coverage, you can use an external freight forwarder of your choice. We’ll ship your purchase to the designated freight forwarder at your request.